We collect a range of information so that we can provide the best services to our users. This includes basic information we need to register your account, such as your name, email address and payment data, and also other information which helps us tailor the services to meet your needs. This section describes the different types of data we collect and how we collect it.
Whether it be maintaining your account or improving your user experience, we only use your data for the purpose of providing the Services. The ways in which we use your data is listed here.
From time to time, we might share your information with our affiliates and third party service providers. This section describes the circumstances where this might be necessary.
We want to stay in touch with our users to keep them up to date on all of the latest news at SiteBuilder, including new Services and changes to our terms or pricing. The various methods by which we can keep in touch are explored here.
We explain the measures we implement to keep your data secure here.
We want to make sure you are happy with the way your data is being used. We aim to provide you with access to your information upon request and, unless we are not allowed to for legal reasons, we will make changes to data if you tell us it is wrong. Your options for controlling your data, and the way we communicate with you, are described here.
If you are a user in the EU, please see this section for additional information about where your data is stored and transferred and how you can access your data.
The Services may contain links to third party websites and your use of these links may result in the collection, processing or sharing of information about you. We describe this in more detail here.
We do our best to keep our customers satisfied and, if you have a complaint or concern about the Services you are receiving, we would like you to contact us. If SiteBuilder cannot adequately deal with your dispute, the other options available to you are explained here.
Our contact information is set out here. We always love to hear from you!
What Personal Information Do We Collect
Information you give us. When you sign up for a SiteBuilder account, we keep the basic account information you give us, like your name, email address, telephone number, password and payment information. We also collect and store your Personal Information as you use the Services and each time you interact with SiteBuilder, for example, when you update information in your control panel, communicate with us by telephone or email, order or download new Services, and complete forms on our website. We also store information about the Services you purchase, such as the activation code, date of purchase, and information relating to any support issue.
We use the following types of cookies on our site:
Strictly necessary cookies - These cookies are essential in order to enable you to move around the website and use its features such as accessing secure areas of the website. Without these cookies, services you have asked for, like security or e-billing, cannot be provided.
Performance cookies - These cookies collect information about how you use the website. These cookies don’t collect information that identifies you and are only used to improve how the website works.
Functionality cookies - These cookies allow the website to remember choices you make, such as the configuration of your computer, to provide enhanced, more personal features.
Advertising cookies - These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed on the website by advertisers and advertising networks, with our permission. They remember that you have visited the site and this information is shared with other organizations such as advertisers. SiteBuilder uses analytics data and the DoubleClick cookies for advertising purposes. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Policy for Advertising based on Interests and Location.
Other Technologies - We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in e-mail messages so that we know when you have opened an email message received from SiteBuilder.
Personal Information regarding children. The Services are not intended for use by individuals who cannot enter a legally binding contract. Accordingly, SiteBuilder does not intentionally gather any Personal Information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a binding contract do not use our Services. If SiteBuilder becomes aware that it has collected Personal Information from someone under the age of majority, such information will be deleted immediately.
The Personal Information we collect as described in this, What Personal Information Do We Collect section, is controlled by Endurance International Group, Inc. [10 Corporate Dr., Suite 300, Burlington, MA 01803, USA].
How We Use Your Personal Information
We use your Personal Information to provide you with the Services, administer your SiteBuilder account, send you information about the Services (including updates and modifications), process payments, generate and review reports and data about our user base and Service usage patterns, analyze the accuracy, effectiveness, usability, or popularity of the Services, improve the content and features of the Services and allow us to personalize the content and advertising that you see on the Services. In order to do so, we may use your Personal Information to contact you through desktop alerts, SMS/Text messaging, email and live chat.
If you wish to change the way we use your data, see Your Options below. Please be aware that if you choose not to provide us with certain Personal Information, we may not be able to make Services available to you.
How We Disclose Your Personal Information
Partners and Sponsors. Some of the Services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within the Endurance corporate family. To the extent permitted by applicable law, sometimes we might share your information with other third parties to offer you other products and services that we think you may find to be of interest. If you do not wish to receive such offers, please use the unsubscribe link on the email communication you receive or contact us at support@SiteBuilder.com.
Sale of Business. If SiteBuilder is involved in a merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings, you will be notified via email or a prominent notice will be placed on the website of any such change in ownership or use of your Personal Information as well as any choices you may have regarding your Personal Information.
Legal Reasons. SiteBuilder may access, preserve and share your Personal Information with companies, organizations, governmental entities or individuals outside of SiteBuilder if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). SiteBuilder may access, preserve and share customer information as necessary to: establish or exercise SiteBuilder's legal rights or defend against any legal claim including threatened claims involving SiteBuilder based on the anonymity of a domain name; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of SiteBuilder's Terms of Service.
How We Communicate With You
If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so. See Your Options below.
How We Protect Your Data
General. SiteBuilder has security measures in place to protect against the loss, misuse, and alteration of your data. Personal Information provided to SiteBuilder is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Email Communications. If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you may do so by modifying your profile on your control panel, by emailing your request to us at support@SiteBuilder.com, or by clicking on the appropriate link in any SiteBuilder email communication that you receive.
Correcting Your Personal Information. You can access the Personal Information that we collect via your control panel. You can correct factual errors in your Personal Information on your control panel or by sending a request to support@SiteBuilder.com. Please provide sufficient details regarding the error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making any corrections to your Personal Information.
Your EU Data Protection Rights
Location of Personal Information and Transfers. SiteBuilder processes Personal Information on our servers in many countries around the world. We may process your Personal Information on a server located outside the country where you live. By using the Services, you freely and specifically give SiteBuilder your consent to export your Personal Information outside of the EEA, including to the US and understand that data stored outside of the EEA may be subject to lawful requests by the courts or law enforcement authorities in the countries in which it is stored.
Access Requests. You have the right to request a copy of the Personal Information we hold about you. SiteBuilder will take commercially reasonable steps to provide you with such access and to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
Third Party Links and Services
If SiteBuilder is unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set out in the Terms and Conditions.
SiteBuilder Contact Information
If you have any questions or comments, please contact us at support@SiteBuilder.com or at the address listed below:
Endurance International Group, Inc.
10 Corporate Dr. Suite 300
Burlington, MA 01803
Updated and Effective as of May 16th, 2017